Help and FAQs
Find answers to common questions about purchasing, downloading and printing KiteCoCreates digital sewing patterns. If you still need help, please use the contact form and I’ll get back to you as soon as I can.
Where can I find my purchased pattern files?
After your payment has been completed, download links are available on the order-confirmation page and are also sent to the email address used for your order. If you have a KiteCoCreates account, you can also find your files under My Account → Downloads.
I haven’t received my download email. What should I do?
First check your junk or spam folder and confirm that you used the correct email address at checkout. If the email has not arrived, please use the contact form and include your name and order number so I can help you access your files.
How should I print my PDF sewing pattern?
Open the file in a PDF reader such as Adobe Acrobat Reader. Select Actual Size or 100% in the print settings and do not select “Fit to page.” Print and measure the test square before printing the remaining pattern pages. Use the paper size stated in the pattern instructions.
Are A0, projector or SVG files included?
The files supplied vary between patterns. Each product page lists exactly what is included with that purchase, such as print-at-home pattern pieces, A0 files, projector files or SVG files. Please check the individual product description before purchasing.
What should I do if a file will not open?
Download the file to your device before opening it. PDF files can be opened with a current PDF reader such as Adobe Acrobat Reader. If your purchase is supplied as a ZIP folder, extract the folder before opening the files. If the problem continues, please use the contact form and include your order number.
How do I extract a ZIP folder?
Some purchases contain several files supplied together in a ZIP folder. Download the ZIP folder to your device and extract it before opening the individual files. On Windows, right-click the folder and select Extract All. On a Mac, double-click the ZIP folder. For further help, see the official Windows instructions or Mac instructions.
Can I cancel or receive a refund for a digital pattern?
Digital products are supplied immediately after payment and cannot be cancelled or refunded once access to the files has been provided. If KiteCoCreates is unable to supply the product purchased, your payment will be refunded. Refunds will otherwise only be provided where required by applicable consumer law. Please see the Terms and Conditions of Sale for full details.
Can I share a KiteCoCreates pattern with someone else?
No. Your purchase provides a licence for use by the purchaser only. The pattern, instructions and digital files must not be copied, shared, resold or redistributed.
Can I sell finished items made from a KiteCoCreates pattern?
You may sell finished items made from a KiteCoCreates pattern where this is permitted by the licence included with that pattern. The pattern or digital files must not be reproduced or supplied with the finished item.